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  Adult Discount Warehouse Return Policy


Due to health regulations and sanitary health concerns, all sales are final.  Only defective items will be exchanged.  For defective items, contact us immediately to receive an RMA (Return Merchandise Authorization) number and ship the item(s) back within 10 days of receipt.

To ensure that your product is not damaged or defective, please check that the item is working properly as soon as you receive the package.

If the item is not working properly, e-mail us immediately at the link below to receive an RMA number and ship the item back with 10 days of original receipt of item.

Please note that we will not be able to accommodate exchanges beyond the initial 10 day period.  Also, we will not be able to accommodate exchanges for a different product.  Only defective items will be exchanged, and only for the same product.  If we do not have additional quantity of hand, we will give you the option of exchanging the product for a product of equal value.

Also note that items must be returned in original packaging with a packing slip.  Items returned without original packaging will be returned to you, so make sure to keep all original packaging for the initial 10 day period.

Once you request an RMA number we will provide you with specific instructions for returning the item to us.  Please follow these instructions so we can exchange the product or provide you with a refund.  Make sure to follow all instructions for returns to avoid a 20% restocking fee.

If you have a concern that the item was not properly described, please visit the item's listing at our website and compare with the item prior to requesting a refund.  If the item is not properly listed, we will be happy to refund your purchase.  Please let us know how the item was described incorrectly so that we may fix this problem for the future.

To exchange or return an item, please make sure to include:

          The original packing slip
          A brief note detailing the problem with the item
          A clear request for exchange or refund
          All original packaging and product documentation

Please allow 2 - 3 weeks for processing of refund.

For more information, contact us with the link below.